Howdy or Hello? Technical and Professional Communication

Matt McKinney; Kalani Pattison; Sarah LeMire; Kathy Anders; Nicole Hagstrom-Schmidt

Book Title: Howdy or Hello? Technical and Professional Communication

Subtitle: 2nd Edition

Authors: Matt McKinney; Kalani Pattison; Sarah LeMire; Kathy Anders; and Nicole Hagstrom-Schmidt

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Prefatory Material
1. Howdy or Hello? Technical and Professional Communication
1 – Introduction
1. Introduction
  Cassandra Race; David McMurrey; Annemarie Hamlin; Chris Rubio; Michele DeSilva; Claire Carly-Miles; Matt McKinney; Kalani Pattison; and Nicole Hagstrom-Schmidt
2. What is Technical and Professional Communication?
  Cassandra Race; David McMurrey; Annemarie Hamlin; Chris Rubio; Michele DeSilva; Claire Carly-Miles; Matt McKinney; Kalani Pattison; Nicole Hagstrom-Schmidt; and Gia Alexander
  1. About Technical and Professional Writing
3. The Nature of Technical Writing
  Cassandra Race; David McMurrey; Annemarie Hamlin; Chris Rubio; Michele DeSilva; Matt McKinney; Kalani Pattison; and Nicole Hagstrom-Schmidt
4. Characteristics and Conventions
  Cassandra Race; Suzan Last; Matt McKinney; and Nicole Hagstrom-Schmidt
2 – Rhetorical Situation
1. Rhetorical Situation: An Overview and Key Terms
  Matt McKinney; Nicole Hagstrom-Schmidt; Anonymous; and Kalani Pattison
2. Topic
  Matt McKinney; Nicole Hagstrom-Schmidt; and Anonymous
3. Deliverer
  Matt McKinney; Kalani Pattison; Nicole Hagstrom-Schmidt; and Anonymous
4. Purpose
  Matt McKinney; Nicole Hagstrom-Schmidt; and Anonymous
5. Audience
  Annemarie Hamlin; Chris Rubio; Michele DeSilva; David McMurrey; Anonymous; Kalani Pattison; and Nicole Hagstrom-Schmidt
6. Genre/Form
  Allison Gross; Annemarie Hamlin; Chris Rubio; Michele DeSilva; Kalani Pattison; and Nicole Hagstrom-Schmidt
  1. Genre Systems
7. Context
  Anonymous; Matt McKinney; and Nicole Hagstrom-Schmidt
8. Using Rhetorical Principles to Produce Reader-Centered Writing
  Suzan Last; David McMurrey; Annemarie Hamlin; Chris Rubio; Michele DeSilva; Kalani Pattison; and Nicole Hagstrom-Schmidt
3 – Ethics in Workplace Culture and Research
1. Applying Ethics in Technical and Professional Communication
  Matt McKinney
2. Workplace and Professional Ethics in Technical Communication
  Matt McKinney; Annemarie Hamlin; Chris Rubio; Michele DeSilva; and Gia Alexander
  1. Principles of Ethics in Technical and Professional Communication
  2. How Bias Influences Unethical Communication
3. Presentation of Information
  Annemarie Hamlin; Chris Rubio; Michele DeSilva; Eleanor Sumpter-Latham; and Nicole Hagstrom-Schmidt
4. Typical Ethics Issues in Technical Writing
  Matt McKinney; Kalani Pattison; Kathy Anders; Suzan Last; Annemarie Hamlin; Chris Rubio; Michele DeSilva; Eleanor Sumpter-Latham; and Nicole Hagstrom-Schmidt
5. Information Inequity and Bias
  Karna Younger; Callie Branstiter; William Little; Claire Carly-Miles; Matt McKinney; Nicole Hagstrom-Schmidt; Kalani Pattison; and Kimberly Clough
6. Acting Ethically & Responding to Unethical Situations
  Matt McKinney and Gia Alexander
4 – Persuasion
1. Logos, Ethos, Pathos
  David McMurrey; Kalani Pattison; and Nicole Hagstrom-Schmidt
2. How to Write a Persuasive Document
  David McMurrey; Kalani Pattison; and Nicole Hagstrom-Schmidt
3. Avoiding Logical Fallacies
  David McMurrey; Anonymous; Matt McKinney; and Nicole Hagstrom-Schmidt
4. Ethical Persuasion
  Anonymous; Kalani Pattison; and Nicole Hagstrom-Schmidt
  1. What to Avoid
  2. Eleven Points for Speaking Ethically
5 – Writing Skills
1. Communicating Professionally
  Suzan Last and Nicole Hagstrom-Schmidt
  1. The 7 Cs of Professional Writing
2. Precise and Concise Wording
  Suzan Last; Anonymous; Matt McKinney; Nicole Hagstrom-Schmidt; Claire Carly-Miles; and Kalani Pattison
  1. Choose Precise Words
  2. The Importance of Verbs
3. Sentence Structure
  Suzan Last; Kalani Pattison; Matt McKinney; and Nicole Hagstrom-Schmidt
6 – Organization
1. Introduction
  Matt McKinney; Kalani Pattison; and Nicole Hagstrom-Schmidt
2. Organizing Principles
  Anonymous and Matt McKinney
3. Signposting
  Anonymous and Matt McKinney
  1. Signposts
  2. Internal Summaries and Foreshadowing
4. Transitional Words and Phrases
  Suzan Last; Anonymous; Kalani Pattison; and Nicole Hagstrom-Schmidt
7 – Design
1. Introduction
  Suzan Last and Kalani Pattison
2. Four Principles of Document Design
  Kalani Pattison and Nicole Hagstrom-Schmidt
3. Specific/Applied Best Practices
  David McMurrey; Jodi Naas; Annemarie Hamlin; Chris Rubio; Michele DeSilva; Anonymous; Kalani Pattison; Nicole Hagstrom-Schmidt; and Claire Carly-Miles
8 – Graphics
1. When and Why to Use Graphics and Visuals
  Suzan Last; David McMurrey; Nicole Hagstrom-Schmidt; James Francis, Jr.; and Kalani Pattison
  1. Tables vs. Figures
2. Tables
  Suzan Last; David McMurrey; James Francis, Jr.; Nicole Hagstrom-Schmidt; and Claire Carly-Miles
3. Figures
  Suzan Last; David McMurrey; Kalani Pattison; James Francis, Jr.; Nicole Hagstrom-Schmidt; Matt McKinney; and Gia Alexander
4. Integrating Visuals
  Suzan Last; David McMurrey; Kathy Anders; Claire Carly-Miles; James Francis, Jr.; Kalani Pattison; and Nicole Hagstrom-Schmidt
5. Copyright, Creative Commons, and Public Domain
  William Meinke and Kalani Pattison
9 – The Writing Process
1. The Writing Process: An Overview
  Kalani Pattison; James Francis, Jr.; and Nicole Hagstrom-Schmidt
2. Prewriting
  Rebecca Weaver; Lynne Bost; Michelle Kassorla; Karen McKinney-Holley; Kathryn Crowther; Lauren Curtright; Nancy Gilbert; Barbara Hall; Tracienne Ravita; Kirk Swenson; Kalani Pattison; James Francis, Jr.; Claire Carly-Miles; and Nicole Hagstrom-Schmidt
3. Outlining
  Rebecca Weaver; Lynne Bost; Michelle Kassorla; Karen McKinney-Holley; Kathryn Crowther; Lauren Curtright; Nancy Gilbert; Barbara Hall; Tracienne Ravita; Kirk Swenson; Kalani Pattison; James Francis, Jr.; Claire Carly-Miles; Nicole Hagstrom-Schmidt; and Matt McKinney
  1. Purpose and General Format of Outlines
  2. Creating an Outline
4. Drafting Techniques
  Rebecca Weaver; Lynne Bost; Michelle Kassorla; Karen McKinney-Holley; Kathryn Crowther; Lauren Curtright; Nancy Gilbert; Barbara Hall; Tracienne Ravita; Kirk Swenson; Kalani Pattison; James Francis, Jr.; Claire Carly-Miles; Nicole Hagstrom-Schmidt; and Matt McKinney
10 – Revising and Editing
1. Revising vs. Editing
  Suzan Last; Kalani Pattison; Matt McKinney; Nicole Hagstrom-Schmidt; and Claire Carly-Miles
  1. Revising to Enhance Readability
2. Revision Techniques
  David McMurrey; Jonathan Arnett; Anonymous; Nicole Hagstrom-Schmidt; Kalani Pattison; Matt McKinney; Claire Carly-Miles; and Kathy Anders
3. Peer Review
  David McMurrey; Claire Carly-Miles; Kalani Pattison; and Nicole Hagstrom-Schmidt
11 – Research
1. Research Terminology
  Suzan Last and Nicole Hagstrom-Schmidt
  1. Categories of Data
2. Research Methods and Methodologies
  Suzan Last; Nicole Hagstrom-Schmidt; and Matt McKinney
3. Human Research Ethics
  Suzan Last; Sarah LeMire; and Nicole Hagstrom-Schmidt
4. Finding and Evaluating Research Sources
  Suzan Last; Kalani Pattison; and Nicole Hagstrom-Schmidt
  1. Popular Sources vs Academic Sources
  2. Evaluating Sources
12 – Avoiding Plagiarism and Citing Sources Properly
1. Plagiarism
  Deborah Bernnard; Greg Bobish; Jenna Hecker; Irina Holden; Allison Hosier; Trudi Jacobson; Tor Loney; Daryl Bullis; Yvonne Bruce; Claire Carly-Miles; Kathy Anders; Nicole Hagstrom-Schmidt; Kalani Pattison; and Matt McKinney
2. Using Sources in Your Document
  Kathryn Crowther; Lauren Curtright; Nancy Gilbert; Barbara Hall; Tracienne Ravita; Kirk Swenson; Robin Jeffrey; Amanda Lloyd; John Lanning; Melanie Gagich; Matt McKinney; Nicole Hagstrom-Schmidt; Kalani Pattison; and Claire Carly-Miles
3. Citations
  Deborah Bernnard; Greg Bobish; Jenna Hecker; Irina Holden; Allison Hosier; Trudi Jacobson; Tor Loney; Daryl Bullis; Sarah LeMire; Matt McKinney; Nicole Hagstrom-Schmidt; and Kalani Pattison
4. APA Format Quick Reference
  Sarah LeMire; Nicole Hagstrom-Schmidt; Kalani Pattison; Matt McKinney; Deborah Bernnard; Greg Bobish; Jenna Hecker; Irina Holden; Allison Hosier; Trudi Jacobson; Tor Loney; and Daryl Bullis
  1. Reference List
  2. In-Text Citations
5. MLA Format Quick Reference
  Sarah LeMire; Nicole Hagstrom-Schmidt; Kalani Pattison; Matt McKinney; Deborah Bernnard; Greg Bobish; Jenna Hecker; Irina Holden; Allison Hosier; Trudi Jacobson; Tor Loney; and Daryl Bullis
  1. Works Cited
  2. In-Text Citations
13 – Collaborative Writing
1. Team Project Management Tools and Strategies
  Suzan Last; Candice Neveu; Kalani Pattison; and Nicole Hagstrom-Schmidt
2. Strategies for Handling/Preventing Conflict and Challenges
  Suzan Last; Candice Neveu; and Kalani Pattison
3. Documents and Tools to Improve Team Effectiveness
  Suzan Last; Candice Neveu; Anonymous; Matt McKinney; Kalani Pattison; and Nicole Hagstrom-Schmidt
4. Collaborative Writing Processes
  Suzan Last; Candice Neveu; Kalani Pattison; Nicole Hagstrom-Schmidt; and Matt McKinney
  1. Collaborative Writing Stages and Strategies
14 – Oral Communication
1. Oral Communication and Presentations
  Nicole Hagstrom-Schmidt; Matt McKinney; and Kimberly Clough
  1. Public Speaking Anxiety
2. Rhetorical Devices for Improving Clarity in Oral Communication
  David McMurrey; Anonymous; Matt McKinney; Kalani Pattison; Nicole Hagstrom-Schmidt; and Gia Alexander
3. Nonverbal Communication
  David McMurrey; Anonymous; Kalani Pattison; and Nicole Hagstrom-Schmidt
  1. Delivery Checklist
4. Visual Aids
  David McMurrey; Anonymous; Nicole Hagstrom-Schmidt; Kalani Pattison; and Matt McKinney
5. Presentation Structures
  David McMurrey; Anonymous; Matt McKinney; Gia Alexander; and Nicole Hagstrom-Schmidt
  1. Sample Speech Outlines
  2. Organizing Principles for Your Presentation
6. Modes of Oral Communication
  David McMurrey; Anonymous; James Francis, Jr.; Matt McKinney; and Kalani Pattison
  1. Aspects of Context to Take Into Consideration
7. Creating Video Presentations
  James Francis, Jr.; Kalani Pattison; and Gia Alexander
15 – Correspondence
1. Introduction
  Matt McKinney
2. Email
  Annemarie Hamlin; Chris Rubio; Michele DeSilva; James Francis, Jr.; Matt McKinney; and Kalani Pattison
  1. Tips for Effective Business Emails
3. Letters
  Annemarie Hamlin; Chris Rubio; Michele DeSilva; and Claire Carly-Miles
  1. Strategies for Effective Letters
4. Memorandums
  Annemarie Hamlin; Chris Rubio; Michele DeSilva; Nicole Hagstrom-Schmidt; Kalani Pattison; and Matt McKinney
5. Social Media
  Matt McKinney
  1. Common Social Media Platforms
6. Text Messaging and Chat Protocol
  Annemarie Hamlin; Chris Rubio; Michele DeSilva; James Francis, Jr.; and Kimberly Clough
  1. Tips for Effective Business Texting
7. Netiquette
  Annemarie Hamlin; Chris Rubio; Michele DeSilva; and Matt McKinney
16 – Applications
1. Crafting Application Materials: An Overview
  Matt McKinney
2. Prewriting and Research for Application Materials
  Megan Savage; Nicole Hagstrom-Schmidt; and Matt McKinney
3. Résumés
  Megan Savage; Anonymous; and Nicole Hagstrom-Schmidt
4. Curricula Vitae (CVs)
  Matt McKinney
5. Cover Letters
  Megan Savage; James Francis, Jr.; Matt McKinney; and Nicole Hagstrom-Schmidt
  1. Outline
  2. Sample Cover Letters
6. Personal Statements & Other Application Essays
  Matt McKinney
7. Thank-You Letters
  Nicole Hagstrom-Schmidt
  1. Thank-You Letter Format
17 – Instructions
1. Writing Instructions
  Suzan Last; David McMurrey; and James Francis, Jr.
2. Preliminary Steps
  Suzan Last; David McMurrey; Nicole Hagstrom-Schmidt; and Claire Carly-Miles
  1. Perform a Careful Audience Analysis
  2. Determine the Number of Tasks
3. Common Sections in Instructions
  Suzan Last; David McMurrey; and Claire Carly-Miles
  1. A Set of Instructions Often Includes These Common Sections
4. Writing Style
  Suzan Last and David McMurrey
5. Illustrating Your Instructions
  Suzan Last; David McMurrey; James Francis, Jr.; and Kimberly Clough
  1. Formatting Your Instructions
  2. Sample Instructions
18 – Proposals
1. Introduction to Proposals
  Suzan Last; David McMurrey; Annemarie Hamlin; Chris Rubio; Michele DeSilva; and Nicole Hagstrom-Schmidt
2. Some Preliminaries
  David McMurrey; Annemarie Hamlin; Chris Rubio; Michele DeSilva; Matt McKinney; Kalani Pattison; Nicole Hagstrom-Schmidt; and Kimberly Clough
3. Designing and Formatting Proposals
  Suzan Last; Nicole Hagstrom-Schmidt; Kalani Pattison; Matt McKinney; and James Francis, Jr.
4. Proposals in ENGL 210
  Suzan Last; David McMurrey; Annemarie Hamlin; Chris Rubio; Michele DeSilva; Nicole Hagstrom-Schmidt; and Matt McKinney
5. Language Considerations
  Suzan Last and Nicole Hagstrom-Schmidt
19 – Informational Reports
1. Types of Informational Reports
  Matt McKinney
2. Progress Reports
  Suzan Last; David McMurrey; Nicole Hagstrom-Schmidt; and Matt McKinney
3. Lab Reports
  Gia Alexander
20 – Recommendation Reports
1. Recommendation Reports
  David McMurrey; Suzan Last; Kalani Pattison; Matt McKinney; and Nicole Hagstrom-Schmidt
  1. Typical Contents of Recommendation and Feasibility Reports
2. Formatting a Technical Report
  Kalani Pattison; Matt McKinney; Nicole Hagstrom-Schmidt; David McMurrey; Annemarie Hamlin; Chris Rubio; Michele DeSilva; and Claire Carly-Miles
3. Front Matter
  David McMurrey; Annemarie Hamlin; Chris Rubio; Michele DeSilva; Nicole Hagstrom-Schmidt; Matt McKinney; and Kalani Pattison
4. Introduction
  David McMurrey; Annemarie Hamlin; Chris Rubio; Michele DeSilva; and Matt McKinney
5. Methods
  Matt McKinney and Claire Carly-Miles
6. Results
  David McMurrey; Annemarie Hamlin; Chris Rubio; Michele DeSilva; Matt McKinney; and Nicole Hagstrom-Schmidt
7. Conclusions
  David McMurrey; Annemarie Hamlin; Chris Rubio; Michele DeSilva; Kalani Pattison; and Nicole Hagstrom-Schmidt
8. Recommendation or Final Opinion
  David McMurrey; Jonathan Arnett; Kalani Pattison; and Nicole Hagstrom-Schmidt
9. References
  Nicole Hagstrom-Schmidt
10. Appendices
  David McMurrey; Annemarie Hamlin; Chris Rubio; Michele DeSilva; Claire Carly-Miles; and Nicole Hagstrom-Schmidt
11. Decision-Making and Criteria
  David McMurrey; Jonathan Arnett; Kalani Pattison; and Nicole Hagstrom-Schmidt
12. Crafting Recommendation and Feasibility Reports: What to Remember
  Matt McKinney
Appendix: Search Strategies
1. Search Strategies
  Sarah LeMire
2. Entering Search Terms
  Sarah LeMire
3. Refining Results
  Sarah LeMire
  1. Narrowing
  2. Broadening
Appendix: Qualitative Interview Design
Daniel W. Turner III and Nicole Hagstrom-Schmidt
Appendix: Using Sample Documents Effectively
James Francis, Jr.
1. Writing Strategies
2. Creative Writing: A Brief Note
Appendix: Sample Collection
1. Document Samples
Glossary

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This book is a cloned version of Howdy or Hello? Technical and Professional Communication by Matt McKinney, Kalani Pattison, Sarah LeMire, Kathy Anders, and Nicole Hagstrom-Schmidt, published using Pressbooks under a CC BY-NC-SA (Attribution NonCommercial ShareAlike) license. It may differ from the original.

Authors

Matt McKinney; Kalani Pattison; Sarah LeMire; Kathy Anders; and Nicole Hagstrom-Schmidt

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Howdy or Hello? Technical and Professional Communication Copyright © 2022 by Matt McKinney, Kalani Pattison, Sarah LeMire, Kathy Anders, and Nicole Hagstrom-Schmidt is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

Metadata

Title: Howdy or Hello? Technical and Professional Communication
Authors: Matt McKinney; Kalani Pattison; Sarah LeMire; Kathy Anders; and Nicole Hagstrom-Schmidt
License: Howdy or Hello? Technical and Professional Communication Copyright © 2022 by Matt McKinney, Kalani Pattison, Sarah LeMire, Kathy Anders, and Nicole Hagstrom-Schmidt is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.
Publication Date: January 12, 2022